Terms & Conditions – Battlenet Gaming Stations Christmas Campaign

Validity of Terms

The following Terms and Conditions (“Terms”) govern participation in the promotional activities of Battlenet Gaming Stations during the Christmas 2024 period. By participating, users fully accept these Terms. Non-acceptance of these Terms will result in the cancellation of their participation in the activities.

1. Participation Terms

1.1 Age Restrictions

Participation is allowed for individuals aged 18 and above. In the case of minors participating, the responsibility lies solely with their legal guardians. Battlenet bears no responsibility for the participation of minors.

1.2 Registration Requirements

Participation in the “Santa’s Wheel” requires registration and an active account in the **BNETGG** app. For local giveaways, participants must be registered members of the local Battlenet stores.

2. Gift Restrictions

2.1 Coupon Redemption

All coupons are valid for use at all Battlenet Gaming Stations, except the **Battlenet Komotini** store.
There are no time restrictions for redeeming coupons during their validity period.

2.2 Gift Limits

There is no limit to the number of gifts a participant can win. The distribution of gifts is determined by the odds system of the application.

3. Draw Process

3.1 Fairness of Draws

Draws for major prizes are conducted using a certified **Random Number Generator (RNG)** system, ensuring a fair selection of winners. Employees of Battlenet, their direct associates, and family members are excluded from participation. The names of the winners will be publicly announced on the campaign page and Battlenet’s official social media channels after the campaign concludes.

3.2 Winner Response

Winners must respond to phone calls or contact Battlenet within **10 days** from the draw date. Failure to respond will result in the prize being awarded to the next runner-up, and the original winner forfeiting their right to claim the prize.

4. Complaint Management

4.1 Submitting Complaints

Participants may report issues or errors via:

4.2 Breach of Terms Complaints

In the event of a breach of the Terms, Battlenet reserves the right to:

  • Cancel all prizes awarded to the user.
  • Delete the user’s account from the application.

5. Special Terms for Stores

5.1 Additional Gifts

Local stores may, at their discretion, offer additional gifts beyond those specified in the campaign.

5.2 Promotion Obligations

Participation in the campaign applies only to **selected stores** and is not mandatory for all Battlenet locations.

6. Legal Protections

6.1 Delivery Delays

Battlenet is not responsible for delays in the delivery of physical gifts due to external factors (e.g., shipping, suppliers).

6.2 Technical Issues in the App

Battlenet is not responsible for any of the following issues that may affect the use of the BNETGG app:

  • Access interruptions due to technical problems or system overload.
  • User connectivity issues with the internet.
  • Errors, delays, or data loss caused by external factors (e.g., network providers, server downtime).
  • Updates or changes to the app that may temporarily affect its functionality.

In the event of technical issues, participants may report the problem via the **Bug Report** feature or at **[email protected]**, though immediate resolution is not guaranteed.

6.3 Disclaimer for Malicious Actions

Battlenet reserves the right to cancel entries or delete user accounts that:

  • Violate the app’s terms of use (e.g., creating multiple accounts).
  • Engage in malicious actions affecting the campaign (e.g., hacking attempts or result tampering).

Battlenet is not liable for damages arising from unauthorized use of the app by third parties.

6.4 Data Security in the App

Battlenet ensures that users’ personal data in the BNETGG app:

  • Are stored on secure servers with encryption.
  • Are not shared with third parties, except where required by law.

Battlenet fully complies with the **EU General Data Protection Regulation (GDPR)** and reserves the right to revise its security policy as necessary.

6.5 Service Suspension or Termination

Battlenet reserves the right to temporarily or permanently suspend the operation of the BNETGG app for any of the following reasons:

  • Unforeseen technical issues or the need for system upgrades.
  • Force majeure (e.g., natural disasters).
  • Financial or strategic restructuring of the company.

In such cases, Battlenet will notify users via email or app announcements.

7. Publicity and Data Protection

7.1 Winner Publicity

Battlenet reserves the right to publish the names and photos of winners for promotional purposes without additional compensation.

7.2 Data Protection (GDPR)

The processing of participants’ personal data is conducted in accordance with the **EU General Data Protection Regulation (GDPR)** and Greek legislation.
Participants retain the right to:

  • Access their data.
  • Correct or delete their data (“right to be forgotten”).
  • Withdraw their consent at any time by contacting **[email protected]**.

Cancellation or Modification of Campaign

In the event of technical issues or force majeure, Battlenet reserves the right to cancel or modify the campaign without prior notice.

Applicable Law and Jurisdiction

These Terms are governed by Greek law. Any disputes are subject to the jurisdiction of the courts of Thessaloniki. For inquiries, contact **[email protected]**.

8. Additional App Usage Terms

8.1 Account Updates

Users are solely responsible for keeping their account information up to date. Battlenet is not responsible for lost prizes or communications due to inaccurate or outdated information.

8.2 Validity of Entries

Battlenet reserves the right to verify the validity of any entry through cross-checking account information.

8.3 Operational Rights

Use of the BNETGG app is subject to the Terms of Use outlined on Battlenet’s official website. Any violations may result in the user’s account being suspended.